A Guide to the HAP Standard: Humanitarian Accountability and by Humanitarian Accountability Partnership

By Humanitarian Accountability Partnership

The HAP normal is the 1st certifiable typical to be constructed which measures humanitarian responsibility and caliber administration. This legit common has been built by way of the field, for the field, and allows the construction of a administration method to enforce suitable practices, codes, humanitarian rules, and inner missions.

This advisor and its accompanying CD-ROM will supply managers operating in improvement with every little thing they should find out about the traditional, the certification procedure, and enforcing the traditional. functional and available, the consultant might help make sure that reaching certification is an conceivable aim for either huge and small businesses.

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Extra resources for A Guide to the HAP Standard: Humanitarian Accountability and Quality Management

Example text

5. The agency shall establish and implement complaints-handling procedures that are effective, accessible, and safe for intended beneficiaries, disaster-affected communities, agency staff, humanitarian partners, and other specified bodies. 6. The agency shall establish a process of continual improvement for its humanitarian accountability framework and humanitarian quality management system. 43 The Guide to the HAP Standard Links with the humanitarian accountability framework Throughout this section, numerous references are made to the humanitarian accountability framework, which is described in Chapter 2: Qualifying norms for Certification.

The HAP Standard was therefore developed within a new consensus that places greater emphasis upon the ideas of complementarity and mutuality as key principles for defining ‘quality’ in humanitarian partnerships. In particular, the idea of imposing standards or principles upon humanitarian partners was rejected in favour of an approach that emphasises common objectives, trust, mutual respect, and negotiation over differences. However, there was also consensus about the need to establish a ‘bottom-line’ understanding about basic values that must exist for a partnership to flourish.

The agency shall enable beneficiaries and their representatives to participate in programme decisions and seek their informed consent. 4. The agency shall determine the competencies, attitudes, and development needs of staff required to implement its humanitarian quality management system. 5. The agency shall establish and implement complaints-handling procedures that are effective, accessible, and safe for intended beneficiaries, disaster-affected communities, agency staff, humanitarian partners, and other specified bodies.

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